at&t CallVantage? More like at&t DumbVantage!

DumbVantage! Amiright, folks?

I’ve always been pretty happy with at&t’s VoIP system called CallVantage (see: Vonage, Comcast Digital Voice). I’ve had it since it first came out back in ’04 or so. But lately there’s been a few things just not working right. Actual performance issues. But I haven’t ever said anything because I rarely ever use the landline.
But I wrote them an email yesterday in which I totally didn’t mention any service issues and just asked a question about how I’d prefer my voicemails to be sent in mp3 format rather than wav.

My email:

The voicemails are emailed in .wav format.
Can these be offered/emailed as mp3s instead?

If not available now, may I suggest this feature for the future? Switching to mp3 will greatly reduce the file sizes anyway, which would be beneficial to the at&t servers which are storing them.

I received the “We received your email and will get around to it within 48 hrs.” standard form mail. I waited a day. This was the response I just got:

Dear Carl Baldwin:

In response to your bill inquiry, Tracking Number: ##############, requesting information on account: ############, the following information has been obtained:

We apologize for the inconvenience you have experienced with your service. Please contact our repair office to resolve your issues. You can reach this office by calling #############.

Thank you for choosing AT&T.

Really? REALLY?
This, along with my actual problems with the service as of late just may cause me to switch to Comcast. At least maybe then I’ll stop getting 3 Comcast junk mailings a week (of which I asked to be taken off that list a year ago, too).